Public Service Announcement: Turn off “Clutter” feature in Outlook webmail

We’ve had a number of complaints about business-critical emails going missing. The missing emails are often hiding in the “clutter” folder, which is only visible in the Outlook web application. Here’s how to check the clutter folder and also turn it off, so that your emails show up in your Inbox where they belong!


  1. Log in to
  2. First, check your Folders menu on the left-hand side, and find the Clutter folder. Check that folder for anything that Microsoft has filed here.
  3. Next, turn off the Clutter feature for any new messages, in steps 4-6:
  4. Find the Gear icon:
  5. Pull the Gear menu down and select Options, the last option at the bottom:
  6.  Find the Mail area, and pull down Automatic Processing to find the Clutter settings on the left menu.
    Make sure to UN-CHECK “Separate items identified as clutter” This will stop Microsoft from placing anything new in the clutter folder.3-options2


Start of School, Fall 2014

Welcome, or welcome back, to Georgia Tech! The Ivan Allen College has rolled out a bunch of new hosted web services that we’d like you to know about for the upcoming school year. Take a look at our list of IAC services:

Ivan Allen College’s new web services

Anyone who’s interested in requesting an account on these services, just give us a heads-up by sending a support ticket to:

New section added: Overview of IT services for those departing Georgia Tech

There’s a new section of support pages regarding email, server, and other IT services relevant to those leaving GT

It may be helpful to know that while your email account will be removed, your departmental server accounts will stick around, and you can archive your existing email to your hard drive, and set up an email forward to send your “” email to an off-campus account of your choice.

Documents in this section will show you how!

Do you have old XP machines? If so, they need to be upgraded!

Anyone who is still using an old Windows XP PC or virtual machine should contact LMC Support and let us know, so we can get you upgraded! Microsoft has finally ceased pushing out support updates and security patches for XP, effectively ending its usability. We have an interest in getting these machines upgraded or off our networks to prevent the spread of malware, so drop us an email if you’re still using XP!

LMC Support does not work on personal machines, but if you have an older PC still running XP and want to keep it running, there are easy ways for an end-user to take steps themselves to put a modern operating system on their laptop. Especially for older computers which aren’t fast enough to run Windows 7, you can download an ISO image of Linux Mint XFCE, Lubuntu, Xubuntu, or other Linux distros designed to use low resources and run on old computers.

Burning the ISO to a bootable DVD, or using a utility to create a bootable live USB drive, will let you preview Linux in a live environment without making changes to your computer. It runs directly from the CD or USB. Always back up your important data first, though! There is an installer available from the live system that can erase your hard disk, so make sure that whatever you’re doing, you have a copy of your important files first.

A live DVD/USB system also means that you can boot and run your computer without a hard drive attached. So if you have an old PC whose hard drive has failed, it can still be used.


PSA: Do you use a Linksys wireless router at home? Please note that Linksys has announced a security vulnerability which needs to be addressed.

I’d like to call attention to some news articles, and a recent announcement by Linksys, which manufactures a widely-adopted line of home wifi routers. If your home router is made by Linksys, please refer to the company’s website, support FAQ, and their technical article, linked below, for information on an ongoing security problem which can, under adverse conditions, allow an Internet worm, being referred to in the media as the “Moon malware,” to gain control of several models of Linksys router.

If infected, home users’ traffic is redirected through a hostile DNS server (meaning affected households could be re-routed to fake banking or social media login pages, and passwords stolen, for example), and the worm uses the home customers’ Internet connection to spread itself,  hogging bandwidth and slowing Internet service.

PC World has reported on the exploit, with some background info and the warning that there could be more affected models than the list already published.

Linksys has published a technical article with links to instructions on disabling the Remote Administration feature and updating the firmware, however it should be noted that there’s no official list (yet) of all vulnerable router models, nor is there a current published firmware update that Linksys has yet released to directly address this vulnerability. The official patch is still pending.